Slideshow
Terms & Conditions
Please select the relevant section below to view the terms and conditions applicable to your purchase.
Different product categories operate under different terms and conditions. Please ensure you review the relevant policy before placing your order.
🎭 Costume Terms & Conditions
Terms and conditions relating to bespoke performance costumes, majorette uniforms, cheer uniforms and custom-made garments.
👕 Teamwear Terms & Conditions
Terms and conditions relating to custom teamwear, training wear, jackets, hoodies, leggings, accessories and team store purchases.
🎁 Gift Shop Terms & Conditions
Terms and conditions relating to ready-to-purchase accessories, gifts, stocked products and general retail items.
1. Definitions
“Company” refers to Dance Supply Centre Ltd.
“Client” refers to the customer placing an order with Dance Supply Centre Ltd.
“Goods” refers to costumes, accessories, teamwear, or any other products supplied by the Company.
2. Samples
2.1 The Company strongly advises the Client to order a sample or samples of the chosen costume(s) prior to placing a full order.
2.2 If the Client chooses not to utilise the sample stage, the Company accepts no responsibility if the final product does not meet expectation.
2.3 Where the sample stage is not undertaken and discrepancies arise, no refunds, returns, or exchanges will be offered.
3. Sizing
3.1 The Company provides sizing sets to ensure accurate selection of costume sizes.
3.2 If the Client chooses not to use the sizing set, the Company accepts no responsibility for sizing discrepancies.
3.3 In such cases, no refunds, returns, or exchanges will be offered.
4. Made-to-Measure Costumes
4.1 For made-to-measure costumes, the Client is responsible for providing complete and accurate measurements prior to ordering.
4.2 The accuracy of measurements is the sole responsibility of the Client.
4.3 Refunds, returns, or replacements will only be offered if the costume is not manufactured in accordance with the measurements supplied by the Client.
5. Washing Instructions & Terms
5.1 Costumes supplied by the Company should ideally be cared for by hand washing only.
5.2 If machine washing is undertaken, garments must only be washed on a cold wash setting of 20°C.
5.3 The use of fabric conditioner, whitening agents, bleach, or any other chemical additives is strictly prohibited, as these may irreparably damage the fabric or affect the colour integrity.
5.4 Due to the variety of fabrics, fibres, dyes, and finishes used in costume manufacture, together with the differing functionality and intensity of domestic and commercial washing machines, the Company provides no guarantee that colours will not fade, run, or change during or after washing.
When designs have large areas of white fabric, DSC can not accept any responsibility for any changes in shine of the white fabric as White fabrics are very sensitive to changing shade throughout the washing process
5.5 Machine washing is carried out entirely at the Client’s own risk, and the Company shall accept no liability for any loss, damage, deterioration, or alteration to the garment(s) arising from washing, drying, or cleaning processes.
6. Orders & Payment
6.1 All orders must be confirmed in writing and accompanied by payment as per the Company’s invoice terms.
6.2 Orders will not enter production until payment is received in full (unless otherwise agreed in writing).
6.3 All prices are quoted in GBP and are subject to change without notice prior to order confirmation.
7. Production & Lead Times
7.1 Estimated production times will be provided at the point of order; however, these are approximate and not guaranteed.
7.2 The Company will not be held responsible for delays caused by circumstances beyond its reasonable control (including supply chain issues, shipping delays, or force majeure events).
8. Delivery
8.1 Delivery dates provided by the Company are estimates only and cannot be guaranteed.
8.2 Risk in the Goods passes to the Client upon delivery.
8.3 The Company shall not be liable for any loss, damage, or expense arising from late delivery.
9. Returns, Refunds & Exchanges
9.1 Goods are non-returnable and non-refundable except where:
- a sample has been approved, and the delivered Goods do not match the approved sample; or
- a made-to-measure costume has not been manufactured in accordance with the measurements supplied.
9.2 No refunds, returns, or exchanges will be accepted for sizing errors where the Client has not used the Company’s sizing set.
10. Cancellations
10.1 Orders cannot be cancelled once production has commenced.
10.2 Any cancellation prior to production is subject to written approval by the Company and may incur an administrative fee.
11. Liability
11.1 The Company’s liability is strictly limited to the value of the Goods supplied.
11.2 The Company accepts no liability for consequential loss, loss of profit, or other indirect costs arising from the use of its Goods.
12. Intellectual Property
12.1 All designs, artwork, and branding created by the Company remain the intellectual property of Dance Supply Centre Ltd unless otherwise agreed in writing.
12.2 The Client warrants that any designs or logos supplied to the Company do not infringe on third-party intellectual property rights.
13. Governing Law
13.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
13.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Acceptance
14.1 By placing an order with Dance Supply Centre Ltd, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.
1. Definitions
“Company” refers to Dance Supply Centre Ltd (DSC). “Client” refers to any customer placing an order for teamwear garments with the Company. “Goods” refers to teamwear items including, but not limited to: hoodies, sublimated/softshell jackets, leggings, t-shirts, vests, accessories, or any other branded apparel supplied by the Company.
2. Ordering Windows & Production Cycles
2.1 Teamwear operates on monthly production cycles, as outlined in the Company’s Delivery Information Schedule. 2.2 Each order is allocated to the next available production start date, based on when the order is placed and payment is received. 2.3 Once production begins, orders cannot be amended or cancelled. 2.4 Delivery dates stated in the Delivery Information Schedule are estimated, not guaranteed, and represent standard lead times from production start to dispatch.
Delivery Cycle Summary: Orders placed before the monthly cut-off enter that month's production run. Production begins on the listed start date, and delivery is typically 4–6 weeks from that date. Orders placed after the cut-off roll into the next month’s production cycle.
3. Samples
3.1 The Company recommends ordering sample garments during the teamwear setup stage to confirm fabric, colour, fit, and print quality. 3.2 If samples are not ordered, the Client accepts full responsibility for any differences between expected and supplied Goods. 3.3 Where samples were not obtained, no refunds, returns, or exchanges will be offered for issues relating to fit, colour, or garment style.
4. Sizing
4.1 The Company provides sizing sets or charts to allow accurate selection of sizes. 4.2 If the Client chooses not to use the sizing resources provided, the Company accepts no responsibility for sizing discrepancies. 4.3 Teamwear garments are manufactured to industry-standard sizing tolerances; slight variations may occur. 4.4 No refunds, returns, or exchanges will be offered for incorrect size selection when sizing sets were not utilised. 4.5 Where a team has existing teamwear ordered by other parents we would strongly advise to compare sizes with other parents or get your child to try on another dancers outfit to ensure the correct size is ordered. DSC cannot hold any responsibility for sizing errors if this hasn't been carried out.
5. Customisation & Logos
5.1 All teamwear items are custom-made to order, featuring club branding, colours, names, initials, or logos. 5.2 Customised apparel is non-returnable and non-refundable unless the Goods supplied differ from the approved design/artwork. 5.3 The Client is responsible for providing correct spellings for names, initials, and other personalised details. 5.4 Errors arising from incorrect information provided by the Client will not be eligible for replacement or refund.
6. Rhinestones, Embellishments & Decorative Elements
6.1 Many garments supplied by the Company include rhinestones or other decorative embellishments. These stones are individually hand-applied, not machine-applied, and therefore natural variations in placement, spacing, alignment, and density may occur between garments. Such variations are not considered defects and will not be eligible for refund or replacement.
6.2 All rhinestones used are hotfix applied, meaning they are bonded to the garment using heat. This method is suitable for normal washing; however, to prolong the life of the stones, garments must be washed inside out, placed inside a pillowcase or protective laundry bag, on a cold 20°C wash.
6.3 The use of fabric conditioner, bleach, whitening agents, stain removers, or any chemical additives is strictly prohibited, as these may weaken the adhesive bond and result in stone loss.
6.4 Rhinestones and embellishments may naturally loosen or fall off over time due to regular wear, friction, stretching of the fabric, or washing. This is considered normal wear and tear, not a manufacturing fault. The Company will not accept claims, returns, or replacements for the natural loss of embellishments.
6.5 Where large rhinestone designs or patterns are used, the Company cannot guarantee that every garment will match another garment stone-for-stone, due to the hand-applied nature of the process.
6.6 The Client is advised that performance garments containing rhinestones should be handled and stored with care, avoiding snagging, friction, or contact with rough surfaces to prevent stone loss or fabric damage.
6.7 Any repairs or reapplication of rhinestones after delivery are the responsibility of the Client unless a genuine manufacturing defect is proven at the point of delivery.
7. Washing Instructions & Garment Care
7.1 Teamwear items should be washed inside out, on a cold 20°C wash, and never with fabric conditioner, whitening agents, bleach, or stain removers. 7.2 Items must not be tumble dried, as heat can damage print or fabric elasticity. 7.3 Due to variations in household washing machines, detergents, and water hardness, the Company cannot guarantee colour behaviour during or after washing. 7.4 The Company accepts no responsibility for fading, colour migration, deterioration of print, or damage caused by washing or drying methods outside the recommended care instructions. 7.5 White and light-coloured fabrics may naturally dull over time; this is not considered a manufacturing fault.
8. Orders & Payment
8.1 All orders must be submitted via the team’s online store and paid in full before entering production. 8.2 Orders will not enter the production cycle until payment is received. 8.3 All prices are in GBP and may be updated at any time prior to order confirmation.
9. Production & Lead Times
9.1 Production begins only on the scheduled dates listed in the Delivery Information Schedule. 9.2 Lead times are estimates and may be extended due to supply delays, high-volume periods, customs checks, or other factors outside the Company’s control. 9.3 The Company is not liable for delays arising from courier issues, supply chain disruption, or force majeure events.
10. Delivery
10.1 Delivery dates provided are estimates, not guarantees. 10.2 Risk and ownership of Goods pass to the Client upon delivery. 10.3 The Company shall not be liable for costs, losses, or damages resulting from late delivery.
11. Returns, Refunds & Exchanges
11.1 As all teamwear items are custom-made, they are strictly non-refundable and non-returnable. 11.2 Refunds or replacements will only be considered where:
• Goods do not match the approved design, or • Goods contain a manufacturing defect. 11.3 Issues arising from incorrect size selection, misuse, washing errors, or fair wear and tear are not eligible for refund or replacement.
12. Cancellations
12.1 Orders cannot be cancelled once production has started. 12.2 Pre-production cancellations must be approved via email and may incur administrative fees.
13. Liability
13.1 The Company’s liability is limited strictly to the value of the Goods supplied. 13.2 The Company accepts no responsibility for consequential loss, missed events, competition deadlines, or other indirect costs resulting from delays or defects. 13.3 The Client accepts responsibility for ensuring all spellings, sizes, colours, and personalisation details are correct before approving the order.
14. Intellectual Property
14.1 All artwork, designs, and branding created by the Company remain the intellectual property of Dance Supply Centre Ltd unless otherwise agreed in writing. 14.2 The Client confirms that any supplied artwork or logos do not breach third-party rights.
15. Governing Law
15.1 These Terms & Conditions are governed by the laws of England and Wales. 15.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Acceptance
16.1 By placing an order for teamwear, the Client confirms they have read, understood, and agreed to these Terms & Conditions, including the Company’s Delivery Information Schedule.
1. Definitions
"Company" refers to Dance Supply Centre Ltd (DSC). "Client" refers to any customer purchasing products from the Dance Supply Centre Gift Shop. "Goods" refers to all products available for purchase through the Gift Shop, including but not limited to gifts, accessories, bags, tumblers, bows, batons, apparel, personalised items and other retail products supplied by the Company.
2. Orders & Acceptance
2.1 All orders are subject to acceptance by the Company.
2.2 The Company reserves the right to refuse, cancel or limit any order at its discretion.
2.3 An order is not considered accepted until payment has been received in full.
2.4 Once production has commenced on personalised or made-to-order Goods, orders cannot be amended or cancelled.
3. Personalised Products
3.1 Any product containing a name, initials, custom wording, custom logo, team name or other personalised element shall be considered a personalised product.
3.2 Personalised products are made specifically to the Client's requirements and therefore cannot be returned, refunded or exchanged unless faulty or supplied incorrectly by the Company.
3.3 Clients are responsible for checking all spelling, names, initials, colours and personalisation details before submitting their order.
3.4 The Company accepts no responsibility for errors provided by the Client during the ordering process.
4. Product Information
4.1 Product photographs, mock-ups and images are intended as a guide only.
4.2 Colours may vary slightly due to screen settings, photography and manufacturing processes.
4.3 Product dimensions and specifications are approximate unless otherwise stated.
4.4 The Company reserves the right to make minor changes to Goods where necessary without affecting the overall appearance or functionality of the product.
5. Returns & Refunds
5.1 Non-personalised Goods may be returned within 14 days of receipt, subject to the conditions outlined below.
5.2 Returned Goods must be:
- Unused
- In their original condition
- Complete with any original packaging where applicable
- Free from damage, wear, washing or alteration
5.3 Return postage costs are the responsibility of the Client unless the Goods are faulty or incorrectly supplied.
5.4 Original shipping charges are non-refundable.
5.5 Refunds will only be processed once returned Goods have been inspected and approved by the Company.
6. Non-Returnable Items
6.1 The following items are non-returnable unless faulty:
- Personalised products
- Custom-made products
- Made-to-order products
- Clearance items
- Sale items marked as non-returnable
- Hygiene-sensitive products where applicable
6.2 No refunds, exchanges or credits will be provided for non-returnable items unless required by law.
7. Faulty or Incorrect Goods
7.1 Clients must notify the Company within 7 days of receiving any faulty, damaged or incorrect Goods.
7.2 Photographic evidence may be requested before a claim can be assessed.
7.3 Where a fault or error is confirmed, the Company may choose to:
- Replace the Goods
- Repair the Goods
- Issue a refund
7.4 The Company reserves the right to determine the most appropriate resolution.
8. Delivery
8.1 Delivery times provided by the Company are estimates only and are not guaranteed.
8.2 The Company shall not be liable for delays caused by:
- Courier services
- Adverse weather conditions
- Industrial action
- Supplier delays
- Events beyond the Company's reasonable control
8.3 Risk in the Goods passes to the Client upon delivery to the delivery address provided.
8.4 Clients are responsible for ensuring all delivery information is accurate at the time of ordering.
9. Pricing & Payment
9.1 All prices are displayed in Pounds Sterling (£).
9.2 The Company reserves the right to amend prices at any time.
9.3 The price charged will be the price displayed at the time the order is placed.
9.4 Full payment must be received before Goods are dispatched.
10. Intellectual Property
10.1 All product designs, logos, graphics, photographs, website content and branding remain the property of Dance Supply Centre Ltd or their respective owners.
10.2 No content may be copied, reproduced, distributed or used without prior written permission from the Company.
11. Limitation of Liability
11.1 The Company's liability shall be limited to the value of the Goods purchased.
11.2 The Company shall not be liable for any indirect, consequential or incidental losses arising from the use of its products.
12. Contact Information
12.1 Any enquiries regarding Gift Shop orders, returns or these Terms & Conditions should be directed to:
Dance Supply Centre Ltd
Email: sales@dancesupplycentre.co.uk
12.2 The Company aims to respond to enquiries during normal business hours.
By placing an order through the Dance Supply Centre Gift Shop, the Client confirms they have read, understood and agreed to these Terms & Conditions.